Engaged more then ten years in various positions
like Program and Project Management, Service Management and
cross country Leadership roles for IT Service Delivery teams
like SAP Basis and Database Management.
Project Management for an international
consolidation project for data centres. Focus on creation of
IT service catalog and integration of IT services into the service
management tool 'Service Now'. Implementation of automation
by using Microsoft orchestration tool.
Program and Project Management for an international data centre consolidation project. Establishment of the IT Service Management for operational and contractual control of Allianz suppliers.
Migration of different European Business Units of Allianz Global Assistance
Service Management of complete IT Delivery based on providers ITIL V3 and mapping to customers COBIT requirement. Covering the whole ITIL Service Lifecycle from Strategy over Design and Transition into Operation as well as the Continual Improvement.
Interface between customer and providers departments by regular client meetings. Cost control and management of the providers departments, to ensure GP (gross profit) target of the contract.
Project Management and Service Delivery in the SAP area. Management of providers SAP department to fulfill the
customer’s service delivery requirements. Management of all Projects in the SAP area with the customers Stakeholders
and providers delivery team.