references

IBM

Engaged more then ten years in various positions like Program and Project Management, Service Management and cross country Leadership roles for IT Service Delivery teams like SAP Basis and Database Management.

Project Management for an international consolidation project for data centres. Focus on creation of IT service catalog and integration of IT services into the service management tool 'Service Now'. Implementation of automation by using Microsoft orchestration tool.

Program and Project Management for an international data centre consolidation project. Establishment of the IT Service Management for operational and contractual control of Allianz suppliers. Migration of different European Business Units of Allianz Global Assistance .

Service Management of complete IT Delivery based on providers ITIL V3 and mapping to customers COBIT requirement. Covering the whole ITIL Service Lifecycle from Strategy over Design and Transition into Operation as well as the Continual Improvement. Interface between customer and providers departments by regular client meetings. Cost control and management of the providers departments, to ensure GP (gross profit) target of the contract.

Project Management and Service Delivery in the SAP area. Management of providers SAP department to fulfill the customer’s service delivery requirements. Management of all Projects in the SAP area with the customers Stakeholders and providers delivery team.

Design, deployment, configuration and administration of DB2 UDB LUW (v8 to v10) databases. Management of all Projects in the DB2 area between the business departments and the delivery team.

Design, deployment, configuration and administration of DB2 UDB LUW (v8 & v9) databases.

Lead of service operation in the database area. Management of providers database management department to fulfill the customer's service delivery requirements.

Software Engineering in SmallTalk for a complex business application including interfaces to databases.

SAP ABAP software development for a customized financial SAP module

Creation of technical Software Documentation